|
THE GREAT SALE CONTINUES upto 50% off advertised apartments
| Terms and Conditions |
Confirmation
A contract will be bound between you and us when we issue to you a written confirmation of your booking. You will be required to check the details on the confirmation and notify Serviced Properties of any incorrect details
Prices
All prices are quoted in UK pounds sterling. They are based on costs prevailing at the time of quotation and may be subject to change. Any discounts and special offers are only applicable at the time of booking and cannot be applied once the booking has been confirmed.
Method of Payment
Credit/ Debit cards
We are pleased to accept the following methods of payment: Visa, Access, MasterCard, Diners, American Express, Switch, Maestro and Delta. Payments made by credit card will be subject to a 2.5% surcharge per payment made.
Payment by cheque
Cheques should be made payable to: Serviced Properties Ltd, they should then be sent, with your booking details to:-
Serviced Properties Ltd
132 Hewlett Road
Cheltenham
Gloucestershire
GL52 6TT
7 Days should be allowed for your cheque to arrive and for the funds to clear. Payment cannot be accepted by cheque within a week from the arrival date.
Payment by bankers draft/bank transfer
If you intend to pay by bank transfer this should reach your account net of all bank charges. Please ask your bank to show your name and booking reference on the transfer. A copy of the transfer should also be sent/faxed to us.
For reservations made within 8 weeks of commencement of stay, then full payment, by cleared funds, is required at time of booking.
Should payment not reach us within the required time, we reserve the right to cancel any reservations made and the deposit will be forfeited.
Please note that under no circumstances do we accept cash as a method of payment.
Cancellation
If you have to, or wish to, cancel your booking, you must inform Serviced Properties Lt in writing as soon as possible at:-
Serviced Properties Ltd
132 Hewlett Road
Cheltenham
Gloucestershire
GL52 6TT
Or e-mail- reservations@servicedpropertiesdirect.com
No refunds will be made for non arrivals
If a cancellation is made 28 days prior to arrival date and acknowledged by us, you will receive a full refund less deposit.
Where a cancellation is received less than 28 days prior to arrival refunds are made at our discretion and subject to the apartment being re-let.
If it not possible to re-let the apartment for the full period booked then a cancellation charge will be payable, based on the number of days before your arrival date that we receive written notification of your cancellation, as shown below:
Number of days before arrival date that written
notification or cancellation received by us
More than 28 days
15-28 days
8-14 days
1-7 Days
On arrival date or later
Amount payable
25% deposit
40% of total fee due
50% of total fee due
80% of total fee due
Total cost
We advise that you obtain appropriate and adequate travel and personal insurance cover as depending on the reasons for your cancellation, you may be able to reclaim our cancellation charges from your insurance company.
If you alter your booking
If you wish to alter your booking once a written confirmation has been issued-eg change of dates and decreasing the length of stay, we will make every effort to meet your request and an administration fee of £25 will be payable to us once any change has been made. No administration charge will apply if you extend your booking beyond the period booked.
Extension of bookings
7 days notice of intention to extend your stay is required. Failure to do so may result in your apartment being re-let. Extensions of current reservations are subject to availability and rate change. In order to confirm your extension, full payment is required at the time you inform us of the notification.
Accommodation and occupancy
Although accommodation is confirmed in advance, the exact apartment cannot be guaranteed prior to arrival.
The number of people allowed to occupy each apartment is limited to the number of beds.
Extra sleeping accommodation can be provided in some apartments at the additional charge of £30 per bed, per night.
Arrivals and departures
Apartments are reserved form 14:00 pm on the day of arrival to 10:30 am on the day of departure. All additional hours will be charged as one day unless otherwise agreed.
Collection of Keys
Collection of keys and check ins are during the hours of 14:00 pm and 20:00 pm. If your arrival falls out of these times, please give us 72 hours notice in order to co-ordinate the necessary arrangements.
Return of Keys
All Serviced Properties keys in your possession must be returned upon departure. Any unreturned or lost keys will be charged at £30 for replacement.
Early departures
In the event that you need to check out prior to the agreed departure date, any refund for the remainder of the stay will be subject to the apartment being re-let. In addition to this, there will be an administration fee of £25 and this will be deducted form any refunds due.
Security deposit/end of tenancy charges
Valid credit card details will be required to cover any additional charges and breakages at the time of booking. Serviced Properties Ltd reserves the right to deduct from that card all amounts chargeable. We will notify you of the charges prior to deducting from your credit card.
Please note that your accommodation charges cover an end of tenancy clean of up to 2 hours, anytime beyond this, you will be subject to a minimum charge of £50.
Out of office calls
Any non urgent calls made to our 24 hour property manager out of office hours will be charged at £20. Out of office hours fall between 17:00pm in the evening until 09:00 am the following day.
Loss or damage
Serviced Properties Ltd cannot be held responsible in any way for loss or damage to, contents, furniture, fittings or any personal belongings at the property. Nor can we be held liable for the acts or defaults caused by third parties. You are also advised to ensure your own insurance policies cover loss or damage to personal property during your stay.
Additional charges
Telephone calls/Sky T.V
Telephone calls and Sky T.V channel purchases will be charged at the end of your stay plus VAT
Broadband
Broadband is supplied to most of Serviced Properties Ltd's apartments. Where broadband is available, Serviced Properties Ltd will try to ensure that this service is available at all times. If there is a fault which is deemed by Serviced Properties Ltd to be connected with the user's hardware or software, no support will be available.
Services
We cannot be held responsible for any failure or interruption of services to the apartment, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property.
Pets
We regret that pets are not allowed into any of our apartments
Smoking
Serviced Properties Ltd operates a NO SMOKING POLICY. Smoking is not allowed in any of apartments or in any area of the apartment block. If, in our reasonable opinion, smoking has occurred in the apartment during your stay we reserve the right to charge you for additional cleaning of the apartment.
Car Parking
Parking is not guaranteed for the apartment unless otherwise stated
Cleaning and linen
Linen and towels will be replaced on the days specified by us. Weekly refresh cleans will commence from 9 am on the specific day, if the cleaners are turned away for any reason, then the cleaning will not be-re-scheduled until the following week. If you require additional cleaning on top of the scheduled cleaning, these will be charged at £30 per clean.
Website
Information and images on Serviced Properties Ltd's website are updated regularly; however, information and images are subject to change without notice.
Packages
The details in Serviced Properties Ltd's packages can change from time to time without prior notice. We will do our best to ensure that any changes will be communicated direct in writing. We cannot be held responsible for the service given by third party providers.
|
|
|
|
 |
Cheltenham October Races - The Showcase
15/10/2010 - 16/10/2010
A great start to the new seaso...
|
|
...find out more
|
 |
|
|
